Our Service Level Agreements

99.9% Server Uptime Guarantee - Shared

Should you not receive 99.9% Uptime in a given month (excluding scheduled maintanence or downtime caused by the client), you will be credited with a month of free hosting.

99.9% Server Uptime Guarantee - Virtual Private Server

Should you not receive 99.9% Uptime in a given month (excluding scheduled maintanence or downtime caused by the client), you will be credited with 10% of your monthly bill per hour of downtime.

99.9% Server Uptime Guarantee - Cloud Virtual Machine

Should you not receive 99.9% Uptime in a given month (excluding scheduled maintanence or downtime caused by the client), you will be credited with 10% of your monthly bill per hour of downtime.

1 Hour Technical Response

Should we not respond to a Technical Support ticket within one hour, you will be credited with $0.50 to your account.